EVANESCENCE - THE OPEN DOOR

We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, unopened and in perfect condition. Return postage is at the buyers expense. 

 

Return to the following address:
Rival Records Ltd
3 Spennithorne Drive
Leeds
West Yorkshire

LS16 6HT

Unless faulty or unused, we will not exchange or refund any opened item which contains a digital download code, including but not limited to Ultraviolet and MP3 codes. 

 

If your item is damaged, faulty or incorrect, please contact us and let us know what’s happened. We’ll then let you know what to do to resolve the issue. 

For all returns, please package the item securely and obtain proof of postage as we cannot be held responsible for items damaged or lost in the post.

UK Standard Delivery is sent via Second Class Royal Mail. Packages sent by this method are usually received within 2-5 working days from dispatch and are not tracked.

 

If your package won’t fit through the letterbox, Royal Mail will attempt delivery of your item to one of your neighbours and they will post a ‘Something for you’ card through your letterbox telling you this.

If they’re unable to deliver an item to you, or a neighbour, your item will be returned to your local Royal Mail delivery office for you to collect it, or to arrange a redelivery. Again, they’ll post a ‘Something for you’ card through your letterbox telling you this. The ‘Something for you’ card shows the address and opening hours of the local delivery office.
 

We ask that you wait 14 days from the date of dispatch before reporting any item as undelivered.